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Support Agent

Hi there. We’re Bumped. A tech company on a mission to build meaningful, lasting relationships between customers and companies by turning loyal shoppers into shareholders. Along the way, we make the (traditional, sometimes stodgy) stock market more approachable, understandable, and—dare we say it—fun.We’re building something great to help turn everyone into a stock owner. We partner with banks, brands, and businesses that are passionate about relationships with their customers and want to give a compelling, new reward. It's not about us. It's about consumers and the companies they love, loving them back.We are looking to welcome a Support Agent to our team. This role is made for someone that has strong technical skills, problem solving, and approaches challenges with curiosity. The main responsibility of this role is responding, via email or in-app messaging, directly to our users to resolve issues both with the Bumped mobile app and the Bumped rewards platform. This role can be physically located anywhere in the United States, but we do expect that at least initially you will be working to support customers in the Eastern Time Zone.

The Role

  • Provide first-tier and escalation support for Bumped users
  • Translate complex technical problems to a non-technical audience
  • Become a Bumped product expert to investigate and provide information about on-going issues to other support agents and Engineering
  • Proactively improve processes by suggesting changes across support workflows and tools
  • Act as a liaison between users and other internal teams including Engineering and Product when surfacing bugs, incidents and product feedback
  • Additional duties will include reviewing account data daily
  • Complete various tasks as assigned by your manager

Experience & Skills

Humility is our #1 job requirement. We hope that candidates will bring the following competencies and expertise, not their ego.

  • Strong writing and communication skills are a must
  • Customer support within a fast-paced startup environment
  • Open to ambiguity and rapidly changing priorities
  • Comfort and agility using new technologies and digital collaboration tools
  • Prior experience with a support ticketing platform
  • Demonstrated ability of technical proficiency administering applications and comfort with learning minimal levels of coding in standard query languages

Working at Bumped

Here at Bumped, we believe in a culture of leadership. That means that all of our employees...

Own It: Leaders own results—whether things go right or wrong. We hold ourselves and each other accountable, we learn from our mistakes, we don’t point fingers.

Get the Big Picture: Always seek to understand what’s happening beneath the surface—from how we make company decisions to how your team prioritizes projects. Ask questions when you don’t understand directives or decisions. It’s much easier to believe in a mission when you fully understand it, as opposed to doing so simply because it was a directive.

Assess Your Alignment: Make sure everything you do—on an org, team, or project-level—is aligned with our overarching company goals and values. We must move in the same direction, or nothing will get done.

Be Advanced Humans: We value diversity, inclusivity, and humility. We’re working hard to do something big, and we never lose sight of ethics and respect for all.

Let’s build something great, together

If Bumped’s mission resonates and you feel like a fit for this role, submit your resume and cover letter to [email protected].

Final approval of employment offer for this position is conditional upon completion of fingerprint and background check.

Bumped provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bumped complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How we work

  • Own it

    Leaders own results—whether things go right or wrong. We hold ourselves and each other accountable, we learn from our mistakes, we don’t point fingers.

  • Get the big picture

    Always seek to understand what’s happening beneath the surface—from how we make company decisions to how your team prioritizes projects.

  • Assess your alignment

    Make sure everything you do—on an org, team, or project-level—is aligned with our overarching company goals and values.

  • Be advanced humans

    We value diversity, inclusivity, and humility. We’re working hard to do something big, and we never lose sight of ethics and respect for all.

Contact us

Are you a financial institution or brand interested in working with Bumped to make your customers owners? Get in touch below!

Bumped app

  • The Bumped App
  • Why fractional stock rewards
  • How it works
  • Get stock online
  • In-Store shopping
  • FAQ
  • Support center
Download in the Apple StoreDownload in the Google Play Store

Security questions or concerns? Reach out to [email protected]

© 2020 Bumped Inc. All rights reserved. Use the following links to access Bumped Financial LLC's Privacy Policy, Terms of Use, Customer Agreement, and other Legal Disclosures.

The Bumped app and website are operated by Bumped, Inc. Brokerage services are provided by Bumped Financial LLC, member FINRA ↗/SIPC ↗. More about Bumped Financial LLC on FINRA’s FINRA BrokerCheck website ↗

Investing in securities involves risk, including possible loss of principal: Not FDIC Insured • No Bank Guarantee • May Lose Value. Past performance is not a guarantee of future results. Nothing on this site should be construed as an offer to purchase or sell securities.

Any market, economic and / or performance data shown is for hypothetical and illustrative purposes only. Data does not represent actual results.  Participation is only for investors who understand and agree to the risks inherent in their Bumped Accounts. Only qualifying purchases made according to the terms and conditions are eligible for stock rewards. Bumped does not charge brokerage fees. Bumped reserves the right to restrict or revoke any and all offers at any time.

Investors receive shares of ETFs as rewards. Investors should consider their investment objectives, risks, carefully before investing. This and other information are found in the fund prospectus. Please read the prospectus carefully before you choose to invest.

Rewards are accrued for investment after qualifying purchases, but may be reversed if the qualifying transaction is later reversed. Bumped does not assume the risk of market movements for returned items or disqualified transactions. 

Bumped Inc., its subsidiaries, agents, and employees expressly disclaim any responsibility for and do not maintain, control, recommend, or endorse third-party sites, organizations, products, or services, and make no representation as to the completeness, suitability, or quality thereof.

A few notes on fractional shares: they’re typically not transferable between brokerage firms. If you want to transfer your Bumped account, you may have to sell your fractional shares first. Fractional shares can’t be put into certificate form or physically mailed, nor do they have voting rights.